When contemplating a trip to London, the details of accommodations often weigh heavily on the mind—especially for families. The Athenaeum Hotel and Residences stands out as a noteworthy option, offering spacious, apartment-style lodgings perfect for families traveling together. During my own experience at this esteemed establishment, I was fortunate enough to discover not only a comfortable stay but also to encounter a figure who had made a lasting impact on countless guests: Jim Burns, the renowned doorman. While the experiences within the confines of The Athenaeum are rich and varied, it is Jim’s warmth and character that linger in the hearts of those who met him.
Jim was not just a doorman; he was an emblem of the hotel itself. Standing at an impressive 6’7″, his towering stature was softened by his engaging smile and the ever-present top hat that crowned his head. His proud mutton-chop sideburns and genuine friendliness painted an inviting picture that made each visitor feel at ease as they arrived from their travels. As Joanne Taylor-Stagg, the general manager of The Athenaeum, poignantly articulated, Jim was “the face of The Athenaeum.” His ability to remember guests’ names and their unique stories transformed the mundane process of checking in into a delightful experience. For families like mine, where children are present, such genuine interest can elevate a stay from satisfactory to truly memorable.
One aspect that made Jim particularly cherished was his personal touch with every individual he encountered. His almost photographic memory allowed him to engage with guests in ways that most staff could only dream of, greeting them with titles like “Princess” or “My Lady”—terms that undoubtedly delighted young children and allowed them to feel like royalty. My own daughter reveled in being treated like a mini queen, and it’s moments like these that create lifelong memories during our journeys. Jim wasn’t just counting heads; he was weaving people’s stories into the tapestry of The Athenaeum’s narrative.
Beyond his genial spirit, Jim also had an extraordinary knack for storytelling. He delighted guests with entertaining anecdotes about the hotel’s illustrious history, regaling them with tales of his encounters with notable figures. One fascinating story recounted by Taylor-Stagg was of Nelson Mandela’s stay at The Athenaeum shortly after his release from prison. In a moment of heartwarming gratitude, Mandela returned to thank Jim for his hospitality amidst the throngs of supporters. Such stories not only enrich the atmosphere of the hotel but also give guests a sense of connection to something greater than themselves during their stay.
Jim’s journey with The Athenaeum began in 1992, a passion sparked by an advertisement he had seen while working at the Waldorf. His story took an unexpected turn in 2020 when he suffered significant injuries from a motorcycle accident. Rather than bow out of the hospitality industry completely, the hotel created a new role tailored specifically for him as a brand ambassador. Although he could no longer stand for long periods, his spirit remained unbroken. He took on the role with vigor, entertaining guests in The View, a lounge with panoramic sky views, ensuring that his presence continued to be felt throughout the hotel.
The loss of Jim Burns marks a significant moment in the history of The Athenaeum Hotel. He was more than a member of the staff; he was a part of the hotel’s legacy. Jim taught us the importance of connection, hospitality, and kindness in an industry that can sometimes overlook the personal touch in favor of efficiency. As visitors to this splendid hotel continue their journeys, they will certainly feel the absence of the charming doorman who made their arrivals feel like homecoming. Jim Burns will be missed deeply, yet his spirit will forever remain intertwined with the stories of The Athenaeum, reminding us all of the power of genuine human connection.