In today’s fast-paced world, efficiency is a key factor for many travel agencies. MAST Travel Network has recently introduced Agent Connect, a cruise booking engine aimed at helping members book cruises more efficiently. This Traveltek-powered engine is set to revolutionize the way travel advisors make cruise bookings.
MAST President, John Werner, mentioned during the consortium’s recent conference that a significant percentage of bookings are still made over the phone. While there is nothing inherently wrong with this method, booking online can save time and effort. With Agent Connect, MAST aims to decrease the number of phone bookings and streamline the process for advisors. This new platform eliminates the need to learn multiple cruise lines’ booking systems, making it more efficient and user-friendly.
Werner highlighted that the younger generation of travel advisors entering the industry are more tech-savvy and prefer to have access to online booking tools. Agent Connect caters to this demographic by providing a modern and convenient way to book cruises. By offering such tools, MAST can attract new agencies and younger advisors looking for efficient booking solutions.
MAST experienced robust cruise sales last year, with ocean and river cruises leading the growth in comparison to other segments. Werner attributed this success to the appeal of new ships like Royal Caribbean’s Icon of the Seas, which generate excitement among consumers. However, he emphasized that the onboard experience is crucial in driving positive results for the segment. The inclusive nature of cruise fares, diverse entertainment options onboard, and exclusive beach destinations all contribute to attracting a wide range of customers.
Overall, Agent Connect is expected to revolutionize cruise bookings for MAST members, providing a streamlined and efficient platform for advisors. As the travel industry continues to evolve, embracing innovative solutions like this booking engine is essential for staying competitive and meeting the needs of modern travelers. By investing in technology and focusing on efficiency, MAST is paving the way for a more seamless booking experience in the cruise sector.