American Airlines has recently taken a significant step toward reshaping its customer relations by appointing Heather Garboden as the new senior vice president and chief customer officer. This decision, disclosed in an internal memo from CEO Robert Isom, marks a pivotal moment in the company’s ongoing efforts to redefine its customer experience strategy. Garboden, a
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Southwest Airlines, a long-time favorite among U.S. travelers, is poised for a significant transformation in its operational and customer engagement strategies. With the airline set to introduces assigned seating and extra-legroom options, the integration of New Distribution Capability (NDC) technology is crucial to Southwest’s future. This strategic move reflects the industry’s changing landscape, where technological
With the ever-evolving landscape of the hospitality industry, travel advisors grapple with the need for advanced tools that simplify their operations. Recognizing this, Preferred Hotels & Resorts has stepped forward with the introduction of a new online portal specifically designed for travel advisors. This innovative platform unifies an array of features, empowering advisors to manage
As multi-billion dollar enterprises like Resorts World Las Vegas navigate economic fluctuations, the role of leadership becomes paramount. Historically, gaming establishments thrive in dynamic environments where adaptability and vision reign supreme. Recently, Alex Dixon stepped into the spotlight as the new CEO of Genting Berhad’s Resorts World Las Vegas on January 16, 2024. His appointment
In late January 2023, Santorini, a jewel of the Aegean Sea and one of Greece’s most frequented tourist destinations, became the epicenter of a remarkable seismic event. The University of Athens reported a series of thousands of earthquakes, primarily small in magnitude, overwhelming local authorities and sparking widespread concern among the island’s residents and visitors.
In a significant move that reflects the evolving landscape of travel experiences, Forbes Travel Guide has set its sights on the cruise industry. Traditionally recognized for its meticulous evaluations of hotels, restaurants, and spas, the guide has begun venturing into the realm of cruise vacations. In 2023, Forbes debuted its cruise ship ratings with five
Picture this: you’re halfway through your grocery shopping, pushing a cart filled with essentials and indulgences alike. Suddenly, a thought crosses your mind: wouldn’t it be a relief to sit down for a moment and enjoy a refreshing drink? If you’re shopping at Lidl, this idea is inching closer to becoming a reality. The discount
In a bold move that emphasizes the growing demand for all-inclusive experiences, Hyatt Hotels Corporation has announced its intention to acquire Playa Hotels & Resorts for a staggering $2.6 billion. This acquisition is poised to significantly expand Hyatt’s presence in the all-inclusive resort market, particularly within the Caribbean and Mexico. The two entities had been
The landscape of luxury hospitality is undergoing a significant evolution, with SH Hotels & Resorts taking a bold step to rebrand itself as Starwood Hotels. Under the leadership of Chairman Barry Sternlicht and CEO Raul Leal, this transformation marks not just a revival of an iconic brand but also a strategic response to current consumer
The Wave season, often regarded as the most significant time for cruise bookings, has entered 2025 with a unique set of challenges and opportunities. Travel advisors have noted a curious phenomenon: while the pricing structures across various cruise lines remain robust, the overall consumer demand seems to be experiencing a slight dip. This paradox can
With National Pizza Day lining up perfectly with Super Bowl Sunday this year, what could be better than enjoying a delicious pie while rooting for your favorite team? As many fans gear up for the big game, the question arises: what to serve at their viewing parties? While traditional game day favorites like chicken wings,
When Addison Jaynes transitioned from running Reliant Destinations in the U.K. to establishing a new agency in Dallas, he embraced a pivotal lesson learned during his previous venture: overextending oneself across various services often leads to mediocrity. This insight catalyzed his decision to refine his business model, ultimately centering his efforts exclusively on Sandals Resorts
Valentine’s Day can often feel like a high-stakes culinary gamble. Couples frequently find themselves navigating extensive wine lists and making last-minute reservations at trendy restaurants, all in pursuit of the perfect evening. However, this year presents a delightful alternative thanks to Deliveroo’s innovative initiative, aptly named “Decanteroo.” Gone are the days of tedious planning and
In today’s fast-paced consumer environment, food recalls have become an increasingly common occurrence, striking fear into the hearts of consumers everywhere. This trend manifests vividly with the recent recall of over two million donuts due to potential Listeria contamination—a situation that provokes broader concerns surrounding food safety, particularly regarding private-label products. The health risks associated
JetBlue Airways, a prominent player in the airline industry, has announced its decision to terminate flights between Boston and New York’s LaGuardia Airport. This move, set to take effect on April 29, highlights a significant strategic pivot for the airline as it increasingly focuses on leisure travel rather than high-frequency commuter routes. With the competitive
The National Transportation Safety Board (NTSB), often hailed as the premier authority on air accident investigations, finds itself in a precarious position following President Trump’s controversial remarks about the cause of a tragic crash involving an American Airlines regional jet and an Army Black Hawk helicopter. This incident, which occurred on January 29 and tragically
Valentine’s Day, a day dedicated to expressing love and affection, is just around the corner. This year, Friday, February 14, presents the perfect opportunity to sweep your loved one off their feet in one of the world’s most romantic cities—New York City. Whether you’re looking for a well-planned dinner or a spontaneous escape from the
Disney has made a strategic move in the realm of theme park admissions with the introduction of the Lightning Lane Premier Pass, aimed at enhancing the guest experience by offering expedited access to attractions. Initially launched in October of last year, the Lightning Lane Premier Pass targets a premium audience looking for a seamless park