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American Airlines has recently taken a significant step toward reshaping its customer relations by appointing Heather Garboden as the new senior vice president and chief customer officer. This decision, disclosed in an internal memo from CEO Robert Isom, marks a pivotal moment in the company’s ongoing efforts to redefine its customer experience strategy. Garboden, a
Southwest Airlines, a long-time favorite among U.S. travelers, is poised for a significant transformation in its operational and customer engagement strategies. With the airline set to introduces assigned seating and extra-legroom options, the integration of New Distribution Capability (NDC) technology is crucial to Southwest’s future. This strategic move reflects the industry’s changing landscape, where technological
With the ever-evolving landscape of the hospitality industry, travel advisors grapple with the need for advanced tools that simplify their operations. Recognizing this, Preferred Hotels & Resorts has stepped forward with the introduction of a new online portal specifically designed for travel advisors. This innovative platform unifies an array of features, empowering advisors to manage
As multi-billion dollar enterprises like Resorts World Las Vegas navigate economic fluctuations, the role of leadership becomes paramount. Historically, gaming establishments thrive in dynamic environments where adaptability and vision reign supreme. Recently, Alex Dixon stepped into the spotlight as the new CEO of Genting Berhad’s Resorts World Las Vegas on January 16, 2024. His appointment
In late January 2023, Santorini, a jewel of the Aegean Sea and one of Greece’s most frequented tourist destinations, became the epicenter of a remarkable seismic event. The University of Athens reported a series of thousands of earthquakes, primarily small in magnitude, overwhelming local authorities and sparking widespread concern among the island’s residents and visitors.
In a significant move that reflects the evolving landscape of travel experiences, Forbes Travel Guide has set its sights on the cruise industry. Traditionally recognized for its meticulous evaluations of hotels, restaurants, and spas, the guide has begun venturing into the realm of cruise vacations. In 2023, Forbes debuted its cruise ship ratings with five
In a bold move that emphasizes the growing demand for all-inclusive experiences, Hyatt Hotels Corporation has announced its intention to acquire Playa Hotels & Resorts for a staggering $2.6 billion. This acquisition is poised to significantly expand Hyatt’s presence in the all-inclusive resort market, particularly within the Caribbean and Mexico. The two entities had been
When Addison Jaynes transitioned from running Reliant Destinations in the U.K. to establishing a new agency in Dallas, he embraced a pivotal lesson learned during his previous venture: overextending oneself across various services often leads to mediocrity. This insight catalyzed his decision to refine his business model, ultimately centering his efforts exclusively on Sandals Resorts
Valentine’s Day can often feel like a high-stakes culinary gamble. Couples frequently find themselves navigating extensive wine lists and making last-minute reservations at trendy restaurants, all in pursuit of the perfect evening. However, this year presents a delightful alternative thanks to Deliveroo’s innovative initiative, aptly named “Decanteroo.” Gone are the days of tedious planning and
In today’s fast-paced consumer environment, food recalls have become an increasingly common occurrence, striking fear into the hearts of consumers everywhere. This trend manifests vividly with the recent recall of over two million donuts due to potential Listeria contamination—a situation that provokes broader concerns surrounding food safety, particularly regarding private-label products. The health risks associated
The National Transportation Safety Board (NTSB), often hailed as the premier authority on air accident investigations, finds itself in a precarious position following President Trump’s controversial remarks about the cause of a tragic crash involving an American Airlines regional jet and an Army Black Hawk helicopter. This incident, which occurred on January 29 and tragically