Upon reviewing the details of Breeze Airways’ distribution deal with AmTrav, it is evident that the airline lacks transparency in their agreement. The information provided is vague and does not clearly outline the terms of the partnership. Customers are left in the dark about how this deal will benefit them and what advantages it brings in comparison to booking directly with the airline.
The process of booking Breeze flights through AmTrav seems unnecessarily complicated. Customers are required to navigate through various channels and platforms to make a booking, which may lead to confusion and frustration. The lack of a seamless and user-friendly booking process could deter potential customers from choosing Breeze as their preferred airline.
While AmTrav claims to provide 24/7 online and offline service for Breeze bookings, it is unclear how effective their customer support actually is. With the growing demand for personalized and responsive customer service in the travel industry, Breeze Airways’ partnership with AmTrav may fall short in meeting the expectations of modern-day travelers.
The article mentions that AmTrav customers will earn BreezePoints for all fare and ancillary purchases. However, the details regarding the redemption process, value of the points, and potential rewards are not clearly stated. This lack of transparency regarding customer benefits and rewards raises questions about the true value of this partnership for travelers.
Breeze Airways’ focus on optional upgrades such as high-speed WiFi and premium seating options may come across as excessive to budget-conscious travelers. While these amenities may appeal to a subset of customers, the airline should consider whether these offerings align with the needs and preferences of the broader customer base.
Overall, Breeze Airways’ distribution deal with AmTrav raises concerns about transparency, booking complexity, customer support, benefit clarity, and value proposition for travelers. It is crucial for the airline to address these issues and prioritize customer satisfaction and ease of use in order to maintain a competitive edge in the market.