The recently finalized refund regulations by the Department of Transportation have sparked a mix of reactions within the airline industry. While consumer groups are praising the new rules, airlines are expressing discontent. One major concern raised by the American Society of Travel Advisors (ASTA) is the provision that holds agencies accountable for refund payments even
The Department of Transportation (DOT) recently finalized a rule that has significant implications for travel agents across the country. This rule, which was initially proposed in August 2022, aims to hold agents responsible for refunds in cases where an airline delays or cancels a flight. Prior to the finalization of the rule, there was concern
When May rolls around, it’s time to embrace the light and refreshing white wines, and there’s no better variety to embody spring than Sauvignon Blanc. Originating in France, particularly in Bordeaux and the Loire Valley, this wine has made a name for itself in both Old and New World regions. From Australia to California, Chile
Dealing with angry customers in the hotel industry is undoubtedly challenging, especially when it comes to crafting the right responses that convey genuine concern and empathy. However, the emergence of generative AI has provided a game-changing solution for professionals like Natasha, the director of a prestigious five-star resort. By leveraging ChatGPT, Natasha can now streamline
The Treasury Department has finalized guidance for an ethanol-based sustainable aviation fuel (SAF) tax credit program aimed at incentivizing SAF production and usage. The program offers tax credits ranging from $1.25 to $1.75 per gallon to fuel producers and air carriers for SAF sales and consumption. In order to qualify for the tax credit, SAF
As the keys of the piano danced to a magical tune, I found myself entranced within the extraordinary realm of Princess Cruises’ newest specialty venue, Spellbound. Tucked away behind an inconspicuous black door on the Sun Princess, this hidden gem beckons travelers to embark on a whimsical journey filled with enchantment and wonder. Beyond the
The tourism industry in Italy is witnessing a major shift in booking practices, particularly when it comes to accommodations for tour operators. Perillo Tours, a well-known tour operator, has been facing challenges as some hotels in Italy have decided to prioritize direct bookings over group bookings. This change has forced Perillo Tours to seek alternative
Cornwall, often referred to as Britain’s California, offers a rugged landscape where the ocean meets white sand beaches and palm trees sway in the warm Gulf Stream breeze. This ancient Celtic region is rich in history and folklore, with Arthurian legends weaving through its countryside. Among the idyllic villages scattered throughout Cornwall, St. Mawgan stands
Garrett Oliver, renowned for his 30 years of dedicated service at Brooklyn Brewery, has not only established a reputation for impeccable craftsmanship but has also made significant contributions to the beer industry. His innovative approach to brewing is evident in his collaboration with breweries worldwide to showcase fonio, an ancient West African grain that is
When Ariane Gorin steps into the role of CEO at Expedia Group, she will be met with the task of overcoming the challenges within the company’s consumer-facing business. Despite efforts to create a single loyalty program and migrate all brands to a unified technology platform, there has been turbulence in recent years. Gorin acknowledges that
Feeding and hydrating 150,000 fans on Derby day at the Kentucky Derby is no small feat. Levy, the concessionaire in charge of the food and beverage operations, treats this task as a monumental challenge that requires meticulous planning and flawless execution. With a track record of hosting events such as the Emmy Awards and the
Junkanoo, a vibrant Bahamian national festival, will take center stage at Lookout Cay at Lighthouse Point, the latest Disney Cruise Line private destination set to open in the Bahamas this June. The festival’s colorful costumes, lively music featuring cowbells and drums, and rich cultural heritage will be interwoven into the entire experience at the destination,
Epic Universe’s Super Nintendo World is set to revolutionize the theme park industry with its innovative attractions and interactive experiences. The much-anticipated theme park, located at Universal Orlando, will introduce two new firsts to the United States: Donkey Kong Country and the Yoshi’s Adventure attraction. One of the key highlights of Super Nintendo World is
The recent regulations put forth by the Transportation Department regarding airline refunds in cases of cancellations or delays have raised concerns due to potential conflicts with the FAA reauthorization bill currently under consideration. The bill includes a clause that shifts the responsibility to the passenger to request a refund in writing or electronically for any
Lisa Lutoff-Perlo, former president and CEO of Celebrity Cruises, has recently transitioned into a new role as the head of the FIFA World Cup 2026 Miami Host Committee. After leaving her position at Royal Caribbean Group on April 25, she officially started as the CEO and president of the host committee on April 29. This
Alaska Airlines has taken a bold step by implementing generative AI technology in their flight searches. Through a pilot program that began on April 19, the airline has incorporated a flight-search tool powered by OpenAI, allowing users to request travel recommendations based on specific criteria such as timing, cost, and type of trip. This innovative
The Venetian Resort Las Vegas is celebrating its 25th anniversary by embarking on a massive $1.5 billion reinvestment project. This project will include a complete redesign of all 4,000 suites across the property’s Venetian towers, including signature suites. The renovated suites are said to draw design inspiration from the ornate costumes traditionally worn during the
Viking Cruises sets itself apart from traditional cruise operators by catering to a specific niche market – high-income baby boomers. This luxury cruise line is focused on providing a more upscale and refined experience, with no children on board and a distinct lack of amenities like casinos. The company’s CEO, Torstein Hagen, emphasizes their target