Singapore Airlines has recently made significant changes to its in-flight policies following a turbulence incident that resulted in an emergency landing in Bangkok. One of the major alterations includes the suspension of hot drink and meal services when the seatbelt sign is illuminated. This new rule falls under the airline’s updated, “more cautious approach” to turbulence incidents, aiming to prioritize the safety of passengers and crew members.
In response to the turbulent episode, Singapore Airlines has emphasized the importance of securing loose items and equipment during flights. Crew members have been instructed to advise passengers to fasten their seatbelts and return to their seats when necessary to ensure their safety. These precautionary measures are part of the airline’s commitment to continual review and improvement of its safety processes.
Following the incident on SQ321 London-Singapore, the airline has decided to alter at least one flight route to avoid encountering severe turbulence over Myanmar. Flight data shows that the recent flights have been diverted to fly south of Myanmar, over the Bay of Bengal and the Andaman Sea. This adjustment is aimed at minimizing the risk of turbulence-related incidents in the future and ensuring the safety and well-being of passengers.
Tragically, the turbulence incident resulted in the death of a 73-year-old British man and injuries to 104 passengers. Some individuals remain in intensive care with head and spinal injuries, receiving medical treatment at Bangkok’s Samitivej Srinakarin Hospital. Singapore Airlines has acknowledged the severity of the situation and has expressed its condolences to those affected by the incident.
Turbulence-related incidents are a common occurrence in commercial aviation, with the majority of cases resulting in minor injuries. According to the U.S. National Transportation Safety Board, there were 163 turbulence-related incidents recorded between 2009 and 2022, with most cases involving crew members. While turbulence incidents are not uncommon, severe injuries are relatively rare in the aviation industry.
Singapore Airlines’ response to the recent turbulence incident highlights its commitment to passenger safety and well-being. By implementing stricter in-flight regulations, enhancing safety measures, and adjusting flight routes, the airline aims to mitigate the risks associated with severe turbulence. As the aviation industry continues to prioritize safety and operational efficiency, such incidents serve as valuable lessons for airlines to review and upgrade their safety protocols.